All deliveries to UK mainland are sent via overnight couriers, some surcharges may apply if you live outside the UK mainland (see below for more details*). Smaller parcels are sent with Royal Mail, or similar. We aim to dispatch all items within 1 working day of orders being placed.
Please note that a contact telephone number is required for all orders by our couriers so please ensure this is given when purchasing. All contact telephone numbers are only used for delivery purposes and are destroyed after use.
Failure to provide a contact telephone number at the time of purchase may result in delivery delays.
Although we pay for a 24hr courier service sometimes deliveries cannot be made within this time frame. External factors affecting delivery times can include bad weather, bank holidays and high demand such as Christmas. For this reason, we would always recommend allowing a few days for your item to arrive before contacting us.
If you require your item for a specific date then please call us in advance so that we can do everything within our power to ensure you receive your item when you want it.
If you think your item might be lost, then do not hesitate to contact via email at email@example.com or by calling us on +44 (0)1246 866 800.
For unwanted items there will be a charge for our couriers to collect the item from you. This will vary depending on the size of the item and your location. Please note you are more than welcome to bring the item back to us directly to avoid this charge.
Please note we do deliver worldwide. If you would like a carriage quote then please email your full name, address and a contact telephone number to firstname.lastname@example.org.
*Exceptions and surcharges may apply to some addresses such as Scottish Highlands, Offshore, Scottish Isles, Isle of Wight, Northern Ireland, Eire and the Channel Islands. If you think you may be located in an area of restriction or would like more information of the exceptions and surcharges that may apply please feel free to call us on +44 (0) 1246 866 800.